Quickstart Guide
Here's how you can get started with Redux in less than 30 minutes:
1) Configure AI Retries:
1) In Stripe, navigate to Revenue Recovery > Retries
2) Change your Stripe Retries to 4 retries in 2 weeks. Have it look exactly like below:
3) Scroll down and set Subscription Status to “leave the subscription past-due”:
4) Navigate to the Emails tab and turn off Stripe's emails
5) Lastly, send a screenshot of your configuration settings to our team to confirm and set your account live
That's it. Redux will now start layering in additional retries that optimize to your business and your customers to increase recovery.
2) Configure Email Smart Sending:
When you enable Smart Sending, Redux will help you find the optimal recovery email sending time to increase open and click rates. Redux learns your customer's behaviors to send emails in their local time.
1) Confirm your email address' domain
The following instructions are set up so that we can send from a yourdomain.com email address on your behalf.
2) Add the DKIM and Return-Path records from your account to your DNS provider
You can find these inside your dashboard.reduxpayments.com account. You'll also receive step-by-step instructions from Postmark, our email provider, with all the details you need.
TXT
Unique value found in your Redux dashboard
Unique value found in your Redux dashboard
Default (or 1 hour)
CNAME
redux-pm
pm.mtasv.net
Default (or 1 hour)
Our team will verify DKIM and Return-Path on our side and confirm they’re active.
Need help? Our email provider, Postmark, has a setup guide for the most common DNS providers
3) Configure Instant Update Forms:
The last step is to add the recovery form snippet to your website. Customers who click on your recovery emails will be sent to this form so they can update their payment information without having to login. This increases recovery rates on your failed payments.
1) Add this script to the <head> tag on your website's homepage
2) Deploy and verify
Let us know when this is ready and our team will verify to make sure the snippet is correctly installed.
That's all you need to do to setup Redux! Most teams are fully live within 30 minutes.
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